Alaska Cruise Transportation Terms and Conditions

1. Privacy Policy

All information that you provide to us is confidential. We do not sell lists or give out your information to anybody. We will never give out customer information without the customer’s express consent.

2. Cancellation Policy

Shared Bus Service Reservations

You can book early and lock in our early bird sale prices and rest assured that you can change or cancel your booking for any reason without penalties up until 45 days prior to travel.

It is advised to book early as our regular prices are usually higher closer to the date of travel and during summer months. We also sell out on selected days due to limited seats.

Our family-friendly policy allows you to cancel with a full refund due to serious incidents—limited to medical emergencies, family emergencies, and/or inability to enter the country due to customs problems—at any time, even within 45 days prior to travel.

Charges and Cancellation Dates for Shared Bus Service

Cancellations and/or changes must be submitted in writing to info@alaskacruisetransfer.com. We cannot accept cancellations by phone or voicemail to avoid mistakes. The following fees apply:

• 10% fee for changes/cancellations between 45–31 days prior to travel
• 50% fee for changes/cancellations between 30–15 days prior to travel
• Non-refundable within 14 days of travel
• Medical emergencies are exempt and refundable at any time (for the person who is sick and their immediate family)

Please consider purchasing travel insurance to cover unforeseen circumstances. For more information—or to change/cancel an existing reservation—email us at info@alaskacruisetransfer.com.

Payment and Deposit Policy

No commitment and no payment are required before January 1 of your travel year. After that, we will place a charge on your credit card.

We charge the full balance at the time of reservation if the total is less than $250. If the balance is higher, you may pay a 30% deposit at booking; the remaining balance will be automatically charged within 45 days prior to your transfer. We accept Visa and MasterCard.

Private Bus Reservations

A 30% deposit is required at booking and is refundable up to 60 days prior to travel. The remaining 70% will be charged 30 days prior to travel. Cancellations within 30 days are non-refundable for private bus reservations.

Special Arrangements or Circumstances

Please let us know if you require special arrangements—we will try to accommodate your needs. While we consider all circumstances, we are not responsible and will not issue refunds for services delayed or not rendered due to airlines or cruise line non-performance, weather events, acts of terrorism, or other circumstances beyond our control.

Limitation of Liability

In no event shall Alaska Cruise Transportation or its employees, directors, agents, or representatives be liable for any direct, indirect, incidental, special, consequential, punitive, or other damages arising out of the use or inability to use the service, including but not limited to delays, inaccuracies, errors, omissions, or failures of transmission or delivery of information, even if advised of the possibility of such damages.